WILL MY WATCH BE SEEN EXACTLY AS IN THE PHOTOS?
Occasionally there seem to be darker and lighter shades of wood. This is because the wood has some slight variation in hue, or concrete veins that make areas lighter or darker. That is why every Woodenson watch is unique and unrepeatable. Sometimes, the light of the photos on the web or on the social media can alter the tonality.
DO YOU HAVE WATCHES FOR ALLERGICS TO METAL?
If you want a split leather watch, It is possible. We have plastic closures. Ask us when you place the order.
ARE THEY RESISTANT TO WATER?
Woodenson watches resist splashing water according to EU regulations, but can not be submerged or wetted excessively. Like any normal leather strap watch, avoid bathing in the sea or pool, as well as showering with it on. Although the wood is treated with special products, the water can be filtered in the clock mechanism.
WHERE CAN I REPAIR IT?
If it´s under warranty we will repair it without cost. If it´s no longer under warranty or the damage is not covered by the guarantee (bumps, falls, etc …), you can ask us to estimate the repair. In addition, you can take it to repair to any jewelry, like any other watch.
IN THE WATCHES, CAN I MAKE LARGER OR SMALLER THE STRAP?
Of course. Watches with a wooden link strap include a punch to remove and put links. If you want to know how it’s done, watch this video on the Woodenson channel.
CAN I BUY REPLACEMENT PARTS?
Of course. We will be happy to send you what you need.
HOW SHOULD I TAKE CARE OF MY CLOCK?
It’s wood, you should be more careful with your watch than with a plastic or metal watch. Do not hit or pull, as the wood could break.
You can clean it with a wet wipe or cloth. Do not use chemical products or abrasives, as they could damage the varnish and eventually ruin the wood. If you wonder how to care for a wooden clock, you can also use a little olive oil to lighten the color and remove dirt.
When the battery runs out (except in automatic watches) you can go to a watchmaker and change it or change it yourself.
CAN I BUY COUPLE WATCHES OF THE SAME GENDER?
Of course yes. You can buy the couple pack and both are for girl or boy. You just have to indicate it to us in the notes of the order.
WHERE WOULD YOU MAKE YOUR PRODUCTS?
In Woodenson we sell what we like. There are things that we design and manufacture ourselves, there are things that we buy already manufactured and there are things that are made out even if they are our design. We have suppliers in China, Singapore, Portugal, Spain, Hong Kong … If you want us to sell your products, you just have to make us fall in love.
WHAT IS THE PERSONALIZATION PROCESS?
If you want to customize the back cover of the watch, you can design the customization yourself, you can choose one of the predesigns or you can select our design service. If you are looking for a step-by-step customization process, visit the entry “How to customize a clock in Woodenson”.
If you have selected our design service, and you want to customize the inner sphere or both (back cover and interior dial):
When placing the order, please explain in the “Personalization with text” box any aspect to be taken into account.
Once the order is received, we will send you the design test, so you can tell us the changes or give us the ok.
When we receive your approval, we will record the product and send it to you.
If you do not answer us to the mail, we will choose and we will record it so that it arrives to you in term. (Remember that the customization includes 24 hours more regarding the shipping time).
CAN I PUT WHAT I WANT IN THE DESIGN?
Of course! If you choose the automatic personalizer of our web, you can write the phrase that you want. Remember that it is better to add line breaks to fit the back cover of the watch. You can also choose one of our pre-designs to customize your watch.
If you want to customize your watch with a logo or a drawing, choose the design service. Customize your Woodenson as you want because we want it to be unique and special for you. There is also no limit of characters: we will try to do the best with what you send and if it will not look good or is too much, we will let you know.
CAN I SEND A PHOTO?
Yes, you can send a photo but it must be in two colors (remember that in black and white there are also many grays, so it does not work) because to go through the laser it needs to be perfectly defined. You have to think that a photo is very small on a clock and maybe it does not contribute much, but if you are excited, we will do it. Children’s drawings, for example, are very good because they are much more schematic.
IF I SELECT THE DESIGN SERVICE, CAN I SEE THE DESIGN BEFORE?
Always. As soon as the payment is made, we send the design test to the mail that you left us soon. Once you give us your answer, we will record it. If you do not receive them, look at the junk mail. Sometimes it’s there. Of course, we accept variations, corrections, changes. With this system we try not to get any errors.
Make sure that the email you provide and your phone number are correct.
CAN I BUY THE WATCH FIRST AND CUSTOMIZE IT AFTER?
Yes. You can buy the watch, give it away and if you like, you can ask us to personalize a back cover. It is done in the additional back cover tab linked here.
HOW ARE THE WATCHES ENGRAVED?
We made a hole engraving. This is done through a laser machine that records your personalization on the wood of the watch, leaving it in relief.
HOW IS THE RECORDING OF THE PERSONALIZATION?
The engraving on the back cover of the watch may be lighter or darker depending on the tone of the wood. There may be variations in the tone due to the wood’s own veins, since we work with natural materials.
The result of the engraving of the inner dial of the watch depends on the chosen clock model. It may be lighter or darker, depending on the type of wood, it may also have variations in the tone due to the particularities of the wood. It can also be in a golden tone, since the engraving sometimes reveals the metal sphere located behind the inner dial of the watch.
You can pay with Paypal and with credit or debit card. But if you do not have an account, do not worry, this won´t be an impediment and you can also make a transfer, so if it is your case, contact us and we will provide you the account.
IS THE PAYMENT PLATFORM SAFE?
Yes, it’s safe. The website uses HTTPS connection that encrypts all your data and guarantees safe browsing and payment. In addition, Woodenson does not have access to your banking information at any time, as these are entered on the bank’s website. So you can relax and enjoy your purchase without worries.
HOW LONG DOES THE SHIPPING AND HOW MUCH IT TAKES?
There are two shipping methods:
Normal delivery of 8 to 10 days: it’s completely free. (Just for Spain)
Fast delivery in 3/5 days:
These data may change. You can find the most up-to-date information on the Shipping and guarantees page.
DO YOU SEND TO THE WHOLE WORLD?
Yes, we want to reach any part of the world. You can place your international orders at www.woodenson.com
CAN I RETURN IT?
Yes, returns are free for all products, except for custom products.
To make a return, you must inform the company within 14 calendar days of receiving the order. We will give you the necessary indications.
Once the package has been received and the return has been confirmed, the full amount of the order will be refunded by the same means that the payment was made within a maximum period of 15 days.
AND IF I DO NOT LIKE, DO YOU RETURN ME THE MONEY?
We hope our products meet the expectations and you love them, but if you expect something else for any reason there is a period of 14 calendar days from the receipt of the order to return it.
IS THERE A WARRANTY? HOW LONG DOES IT COVER?
Our products have two years warranty for manufacturing defects. This warranty does not cover accidental damage (blows, jerks, falls …) or those caused by incorrect or excessive use.
CAN I ASK FOR SOMETHING DIFFERENT THAT HAPPENED TO ME?
Of course! We also love that you propose new and different things to us. We are a company that likes to innovate and receive proposals, because the only limit to doing things is the imagination. So do not think about it and tell us what you have in mind. We will work hard to make it a reality.